Bailey Dawkins
Help Desk Techician at Nauticon Office Solutions
Washington DC-Baltimore Area United States
Summary
👤
Senior🎓
Top SchoolBailey Dawkins is an IT consultant and Help Desk Technician with eight years of hands-on experience across help desk support, system analysis, and Salesforce development in the Washington DC–Baltimore area. Comfortable resolving account and permission issues, training end users, and producing clear documentation, Bailey has a proven track record of translating technical functionality into practical guides and cross-functional training. Past work includes building an in-house SMS tool on Salesforce that cut subscription costs and automating business processes using Flows, Process Builder, and Reports. Bailey pairs strong written and verbal communication with a pragmatic understanding of business workflows, often serving as the bridge between users and developers during testing and releases. Known for spotting inefficiencies and delivering modest but impactful tooling and documentation improvements, Bailey thrives in roles that combine technical problem-solving with user-focused support.
8 years of coding experience
1 year of employment as a software developer
Bachelor's degree, Management Information Systems, Bachelor's degree, Management Information Systems at Shippensburg University of PennsylvaniaHigh School Degree, High School Degree at Oxford Area High School
Github Skills (1)
salesforce4
Programming languages (2)
Github contributions (5)
bdawk28/Hello-World
Aug 2019 - Dec 2019
Just another repository
Contributions:4 PRs, 5 pushes, 3 branches in 3 months
javapythonansible-collectionsdatabase-access
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