Bastien Mazeran is a Diagnostics Manager at Autodesk with over a decade of experience helping enterprise customers and resellers adopt manufacturing and BIM cloud solutions. He leads a team of software engineers building self-help, self-heal, and automation tools that improve customer and support specialist productivity across Autodesk products. Technically hands-on, he codes in Python, TypeScript and C++, and blends cloud (AWS/Azure), security, analytics, ML and GenAI into practical diagnostics and product insights. His background spans escalation engineering, technical account management and product support, giving him a rare mix of customer empathy and deep technical troubleshooting. Based in Barcelona, he pairs an Executive MBA from IESE with an engineering master’s, and is fluent in French and English. Colleagues describe him as the kind of leader who reduces recurring support pain by turning patterns in escalations into automated, measurable solutions.
10 years of coding experience
14 years of employment as a software developer
Executive MBA, Executive MBA at IESE Business School
Master, Master at ENSIAME
Classes Préparatoires, Classes Préparatoires at Lycée Montaigne Bordeaux France
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