Business Tech Support Analyst at UC Berkeley, Campus Shared Services IT
Berkeley, California, United States
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Summary
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Ben Kaaya is a seasoned IT professional with 14 years supporting and administering technology at UC Berkeley, currently serving as a Business Tech Support Analyst in Campus Shared Services IT. He blends deep institutional knowledge of systems administration and web programming with practical business-facing support, making complex cloud and identity workflows accessible to end users. As an active open-source contributor and AWS Serverless enthusiast, he maintains tools like aws-sso-util to smooth AWS SSO credentialing and improve developer experience. Based in Berkeley, he applies a systems-level perspective informed by a BS in Global Environmental Politics to balance technical solutions with organizational needs. Colleagues rely on him for pragmatic, well-documented fixes that bridge legacy campus infrastructure and modern cloud patterns.
14 years of coding experience
15 years of employment as a software developer
BS, Global Environmental Politics, Society and Environment, BS, Global Environmental Politics, Society and Environment at University of California, Berkeley
Smooth out the rough edges of AWS SSO (temporarily, until AWS makes it better).
Role in this project:
Back-end Developer & Cloud Engineer
Contributions:11 releases, 13 reviews, 156 commits in 2 years 6 months
Contributions summary:Ben primarily contributed to the back-end functionality of the AWS SSO utility, focusing on improving the credential process. Their work involved integrating and updating dependencies like botocore v2. Furthermore, the user revised the README to reflect improvements. The user also worked on enhancing the credential process by allowing the use of the console and implementing profile configuration tools.
Work around current capabilities of AWS SSO CloudFormation resources
Contributions:4 commits, 1 PR, 3 pushes in 2 years 1 month
ssocloudformation-resourcesawscapabilitiesaws-sso
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Ben Kaaya - Business Tech Support Analyst at UC Berkeley, Campus Shared Services IT