Summary
Ben King is an experienced customer success and account management leader with a decade spent scaling post-sale operations across mobile gaming, analytics, marketing automation, and mobile advertising. Based in San Francisco, he has led and built high-performing teams at companies like Skillz, FollowAnalytics, and Upsight, driving onboarding, revenue growth, churn reduction, and cross-functional product impact. He combines hands-on enterprise account ownership and white-glove launch support with process design—creating certification programs, triage workflows, and documentation that measurably reduced churn and accelerated time-to-value. As an entrepreneur and consultant (Ben of Many Trades), he applies product, monetization, and go-to-market experience to diverse industries from gaming to home improvement. Notably, his background in biology hints at an analytical, systems-thinking approach to customer problems that complements his track record of translating technical product capabilities into commercial outcomes.
10 years of coding experience
13 years of employment as a software developer
BS, Biology, BS, Biology at UC Santa Barbara