Ben Pascoe
Senior Director, Customer Success at AlphaSense
Epsom and Ewell, England, United Kingdom
Summary
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Senior🎓
Top SchoolBen Pascoe is a customer success and operations leader with over two decades of experience helping technology and software businesses scale service, support and professional services. Currently Director for LTS Customer Success, UK & Staffing at LinkedIn, he leads market strategy and vertical teams across EMEA and LATAM to unlock economic opportunity for customers through product adoption and insight-driven collaboration. He has a strong track record building and scaling global teams—designing follow-the-sun support, KPI-driven reporting and training programs that improved productivity, reduced resolution times and lowered costs. Earlier roles at AppNexus and Trace One show his ability to translate technical implementation work into commercial outcomes, from launching product pilots to delivering multimillion-pound implementations. Based in Epsom and Ewell, he combines hands-on operational rigor with a people-first approach to developing leaders and cross-regional best practices. An unexpected throughline: he began his career in developer and systems roles, which informs his ability to bridge technical and customer-facing functions.
11 years of coding experience
25 years of employment as a software developer
MSc Business Systems Analysis and Design, MSc Business Systems Analysis and Design at City St George’s, University of London
Github Skills (15)
drm8
django7
frontend7
blockstack6
datahub6
rendering5
javascript5
nodejs5
homomorphic-encryption4
mss3
eme2
mpeg-dash2
compiler2
python1
smooth-streaming1
Programming languages (3)
Github contributions (5)
benpbenp/ugh-fields
Jan 2015 - Jun 2019
Contributions:8 commits, 2 pushes, 1 branch in 4 years 5 months
benpbenp/futures-charts
Jan 2015 - Mar 2015
Contributions:6 commits, 1 branch in 1 month
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