Ben Wang
Senior Service Delivery Specialist at H&M
Huangpu District, Shanghai, China
Summary
👤
Senior🎓
Top SchoolBen Wang is a Senior Service Delivery Specialist with 11 years’ experience managing technical support and post-operation stability for large e-commerce and cloud platforms across Greater China and Southeast Asia. He combines hands-on front-end development—contributing React UI improvements to the popular Zent component library—with a proven track record of reducing incident frequency and boosting customer NPS through process automation and targeted product fixes. Known for building knowledge bases, internal tools, and fast-response support teams, he has driven measurable efficiency gains such as tens of thousands of automated issue resolutions and a 50% improvement in 24-hour ticket closure rates. Based in Huangpu District, Shanghai, Ben pairs a software-technology background from Shandong University of Aeronautics with a pragmatic, customer-centered approach to service delivery and product improvement.
11 years of coding experience
6 years of employment as a software developer
Software technology, Software technology at Shandong University of Aeronautics
Chinese, Chinese
Github Skills (9)
typescript10
javascript10
component-library10
typescripts10
react10
typescript-types10
ui-components10
hook8
ui-design7
Programming languages (2)
Github contributions (5)
youzan/zent
Mar 2017 - Jun 2017
A collection of essential UI components written with React.
Role in this project:
Front-end Developer
Front-end DeveloperContributions:12 commits, 6 PRs, 3 comments in 3 months
Contributions summary:Ben primarily contributed to the development of UI components using React within the Zent UI library. They focused on enhancing the `tree` component, including optimizations to the example cases, style adjustments, and the addition of loading indicators for asynchronous requests. The user also updated documentation and implemented changes to checkbox components, specifically referencing them within the tree component.
reactjavascriptessentialreact-componentscomponent-library
wangchao0502/lc-weekly-contest
Jan 2021 - May 2021
Contributions:215 pushes, 1 branch in 4 months
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