Benedict Chan
Senior Manager, Technical Support, APJ at Kong Inc.
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolBenedict Chan is a seasoned customer reliability and technical support leader based in Sydney with 14 years of experience in APJ roles across Kong, Splunk, Tableau, Salesforce, and Oracle. He combines an MBA and CompTIA Security+ with deep hands-on expertise in enterprise support, incident resolution, and customer-facing technical account management. At Kong he scaled reliability operations for regional customers, leveraging a background that spans databases, middleware, and cloud-native platforms dating back to Informix and Vignette. Known for translating complex technical issues into clear operational playbooks, he also mentors teams and builds knowledge-base assets that improve customer outcomes. His career shows a rare blend of product-facing account management and low-level systems troubleshooting, enabling him to bridge engineering and business priorities. Based in APJ, he brings institutional knowledge of global enterprise deployments and a pragmatic focus on reliability and customer trust.
15 years of coding experience
11 years of employment as a software developer
MBA, MBA at AGSM @ UNSW Business SchoolPost-graduate Diploma in Software Technology, Post-graduate Diploma in Software Technology at The Hong Kong Polytechnic UniversityCertificate II in Mandarin, Certificate II in Mandarin at TAFE NSWUNSW Sydney
English, Chinese, Chinese
Github Skills (9)
entity-framework-core9
docker9
asp-net-core8
csharp8
backend8
ruby1
jekyll1
sweet1
jekyll-theme1
Programming languages (3)
Github contributions (5)
benedict-chan/Sql-Server-Insert-Scripts-Generator
Aug 2011 - Apr 2015
Contributions:7 commits, 1 push in 3 years 7 months
benedict-chan/benedict-chan.github.io
Feb 2015 - May 2022
Contributions:11 pushes in 7 years 3 months
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