Benedy Melo
Support Engineer II at Elastic
Rio Grande do Sul, Brazil
Summary
🤩
Rockstar🎓
Top SchoolBenedy Melo is a Support Engineer II at Elastic with a background in cloud migration and customer-facing technical support, bringing one year in engineering roles and several years in public sector and telecom support. He previously worked at Atlassian as a Cloud Migration Engineer and Support Engineer, where he developed practical expertise migrating and troubleshooting cloud services. Benedy combines technical troubleshooting with strong client training and process-improvement experience gained in government software projects and telecom billing analytics. Fluent in Portuguese and based in Rio Grande do Sul, Brazil, he has a multidisciplinary background that includes psychology, which informs his user-centered approach to support and documentation. Comfortable bridging technical and non-technical stakeholders, he excels at turning complex platform issues into clear guidance and operational improvements.
2 years of coding experience
3 years of employment as a software developer
Psicologia (Bacharelado) Psicologia, Psicologia (Bacharelado) Psicologia at Universidade Feevale
Portuguese, English, French
Github Skills (12)
logstash8
elasticsearch8
filebeat8
visualizations8
metricbeat7
kibana7
packetbeat7
heartbeat7
elastic7
observability6
app-search3
python2
Programming languages (3)
Github contributions (4)
elastic/beats
Feb 2025 - Feb 2025
:tropical_fish: Beats - Lightweight shippers for Elasticsearch & Logstash
Contributions:1 PR, 1 branch in 1 day
elasticsearchlogstashmetricbeatfilebeatpacketbeat
elastic/kibana
Sep 2024 - Sep 2024
Your window into all of your data
Contributions:2 branches in 1 day
elasticdashboardskibanaobservabilitywindow
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.