Benedy Melo
Support Engineer II at Elastic
Rio Grande do Sul, Brazil
Summary
🤩
Rockstar🎓
Top SchoolBenedy Melo is a Support Engineer II at Elastic with a background in cloud migration and customer-facing technical support, bringing one year in engineering roles and several years in public sector and telecom support. He previously worked at Atlassian as a Cloud Migration Engineer and Support Engineer, where he developed practical expertise migrating and troubleshooting cloud services. Benedy combines technical troubleshooting with strong client training and process-improvement experience gained in government software projects and telecom billing analytics. Fluent in Portuguese and based in Rio Grande do Sul, Brazil, he has a multidisciplinary background that includes psychology, which informs his user-centered approach to support and documentation. Comfortable bridging technical and non-technical stakeholders, he excels at turning complex platform issues into clear guidance and operational improvements.
1 year of coding experience
3 years of employment as a software developer
Psicologia (Bacharelado), Psicologia, Psicologia (Bacharelado), Psicologia at Universidade Feevale
Portuguese, English, French
Github Skills (12)
visualizations9
logstash9
elastic8
elasticsearch8
heartbeat8
filebeat8
kibana8
observability7
packetbeat7
metricbeat7
python3
app-search3
Programming languages (3)
Github contributions (3)
elastic/beats
Feb 2025 - Feb 2025
:tropical_fish: Beats - Lightweight shippers for Elasticsearch & Logstash
Contributions:1 PR, 1 branch in 1 day
tropicalheartbeatlogstashbeatsfilebeat
elastic/kibana
Sep 2024 - Sep 2024
Your window into the Elastic Stack
Contributions:2 branches in 1 day
elasticdashboardskibanaobservabilitywindow
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