Summary
Benjamin Hill is a seasoned System Support Engineer based in Phoenix with 11 years of hands-on experience delivering reliable technical support across hosting, networking, and customer-facing environments. Starting in field telecom work and retail management, he combines practical troubleshooting skills (DSL, VDSL, cable locators) with service-desk expertise in DNS, WordPress, VPS/dedicated servers, and email systems. At IPM Inc. he continues to drive operational stability while his Tier 2 background at Endurance honed root-cause diagnostics for web and hosting issues. His AAS in Industrial Electronics underpins a hardware-aware approach to systems problems, and his track record shows an ability to translate technical fixes into processes that reduce repeat incidents. Notably, his early role opening and managing a store demonstrates leadership in operations and people management rarely highlighted on technical resumes.
11 years of coding experience
4 years of employment as a software developer
AAS, Industrial Electronics Technology/Technician, 3.6 GPA, AAS, Industrial Electronics Technology/Technician, 3.6 GPA at DeVry University