Benjamin Paulsen
Lead Customer Success Architect at Workiva
New York City Metropolitan Area United States
Summary
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Senior🎓
Top SchoolBenjamin Paulsen is a Lead Customer Success Architect with 8+ years in SaaS onboarding, implementation, and customer-facing roles, now based in the New York City metro after a stint in Boston and Jersey City. He has a proven track record at Workiva leading 200+ onboarding projects for Fortune 500 and major financial clients, consistently accelerating time-to-value and driving retention by delivering 80% of implementations within 100 days. Skilled in bridging technical and commercial needs, he identifies expansion opportunities during onboarding, surfaces product improvements via Salesforce and Confluence-driven metrics, and has managed teams of 5–25 through full project lifecycles. Prior sales and training roles at Buildium and Intronis reinforce his strengths in demo-driven selling, customer enablement, and cross-functional mentoring. He pairs a BA in Music Industry with a pragmatic, data-informed approach to customer success, and even volunteers at animal shelters—a hint of hands-on empathy that informs his customer-first leadership.
8 years of coding experience
6 years of employment as a software developer
Bachelor of Arts (BA), Music Industry, Cumulative GPA 3.7, Bachelor of Arts (BA), Music Industry, Cumulative GPA 3.7 at SUNY OneontaProgramming languages (4)
Github contributions (5)
bjpaulsen/bjpaulsen.github.io
Aug 2019 - Jun 2026
Contributions:214 pushes, 6 branches in 6 years 11 months
bjpaulsen/Flicky
Jan 2020 - Jun 2024
Contributions:3 pushes, 1 branch in 4 years 5 months
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