Benny Luo is a seasoned operations and GBS leader with two decades of experience building and scaling shared services, contact centers, and managed service operations across multinational firms. Currently Head of Share Service Center at Jardine Matheson, he has a proven track record of designing governance, driving digital integration (analytics and automation), and delivering measurable financial and customer-satisfaction improvements. His background spans big-name operators including KPMG, Alipay, HSBC and IBM/Concentrix, where he repeatedly grew delivery centers from startup to 500–600+ headcount while achieving ISO/COPC standards. Known for bridging strategy and hands-on execution, he combines deep process re-engineering skills with stakeholder, vendor and regulatory management. Based in Foshan, China, Benny’s pragmatic curiosity and rapid learning ability help him turn complex transitions into sustainable, value-creating operations.
10 years of coding experience
4 years of employment as a software developer
Bachelor's degree, Applied Physics, Bachelor's degree, Applied Physics at Jinan University
Contributions:32 pushes, 2 branches in 2 years 5 months
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