Bernard Balagot
Help Desk Specialist at City of Oakland
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolBernard Balagot is a Bay Area IT professional with a decade of experience and over five years focused on hands-on help desk and end-user support. Currently a Help Desk Specialist for the City of Oakland, he brings practical expertise in ticketing systems, Active Directory, hardware imaging, and endpoint security tools like Carbon Black Defense and Vectra AI. His background includes migrating legacy Windows servers and managing asset/user lifecycles for transit agencies, demonstrating a strength in infrastructure modernization and operational continuity during disruptions such as the COVID-19 pandemic. Bernard pairs frontline troubleshooting with process-driven ticket management (Samanage, BossDesk), making him effective at both urgent fixes and longer-term improvements. Comfortable in public-sector IT environments, he combines a Computer Science degree from UC Santa Cruz with a pragmatic, security-minded approach to user-facing technology.
10 years of coding experience
High School Diploma, High School Diploma at Mills High SchoolUniversity of California Santa Cruz
Github Skills (2)
edtech7
open-source7
Programming languages (3)
Github contributions (5)
joasepul/CVscan
May 2018 - Jun 2018
Contributions:51 commits, 34 pushes, 1 branch in 1 month
Raspberry-Effects/Guitar-Effects
Nov 2017 - Dec 2017
Contributions:10 PRs, 26 pushes, 1 branch in 1 month
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