Bernard Ryan
Technical Account Manager at IBM
Leinster, Ireland
Summary
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SeniorBernard Ryan is a Technical Account Manager with over 18 years at IBM, combining deep service delivery expertise and ITIL V3 Expert certification to drive cloud adoption and continual service improvement for enterprise clients. He specializes in translating business goals into technical outcomes, proactively managing client health, incidents, and escalations to improve time-to-value on IBM Cloud engagements. Bernard has led European-wide client services and managed high-stakes transitions for major financial institutions, proving adept at change, problem, and availability management under pressure. Known for building strong on-site customer relationships, he pairs methodical troubleshooting with a knack for simplifying complex operational challenges. He also has hands-on networking roots (CCNP) and a track record coaching technical teams, which gives him credibility across both engineering and executive stakeholders. Based in Leinster, Ireland, he brings a pragmatic, client-first approach that consistently reduces risk while enhancing service effectiveness.
10 years of coding experience
18 years of employment as a software developer
Stackoverflow
1reputation
218reached
0answers
1question
Github Skills (13)
windows6
nodejs6
emacs6
cygwin6
full-stack5
whatsapp5
javascript5
telegram5
chat4
messaging4
slack4
messenger3
electron3
Programming languages (2)
Github contributions (5)
bearnardoriain/fullstackopen-2020
Apr 2020 - Jan 2021
solutions to exercises in "Full stack open 2020" from @UniversityOfHelsinkiCS
Contributions:74 commits, 11 PRs, 70 pushes in 9 months
full-stackjavascriptnodejsopen-stack
bearnardoriain/bearnardoriain.github.io
Aug 2016 - Jan 2018
Contributions:3 pushes, 1 branch in 1 year 4 months
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