Bill Gray
Director Of Customer Experience at Leeward Business Advisors
Madison, Wisconsin, United States
Summary
👤
Senior🎓
Top SchoolBill Gray is a seasoned operations and customer experience leader with over a decade of experience uniting technical teams and business stakeholders to deliver reliable service and scalable growth. As Director of Customer Experience and former head of Technical Operations and Field Services, he has managed multi-department organizations, multi-million-dollar budgets, and the operational delivery of data center, cloud, and field services. Bill is skilled at translating customer needs into profitable service offerings, building accountable teams, and mentoring managers through coaching and succession planning. He pairs a strong technical foundation—from hands-on systems and data center work to running IT operations—with entrepreneurial drive and a talent for creating customer-centric cultures. Based in Madison, WI, he brings a pragmatic blend of communication, process discipline, and relationship-building that consistently expands service revenue while keeping customer satisfaction front and center.
10 years of coding experience
18 years of employment as a software developer
UW-madisonDeforest High School
Github Skills (42)
orbits10
altitude10
getopt10
ncurses10
mercury10
fat10
motion-model10
astronomy10
curses10
pdcurses10
orbital-mechanics10
planets10
multiprecision10
jpl10
terminfo10
Programming languages (5)
Github contributions (5)
Bill-Gray/star_cats
Dec 2016 - Nov 2022
Code to access and extract data from a variety of star catalogues
Contributions:55 commits, 1 PR, 22 pushes in 6 years
varietypythoncataloguesextract-data
Bill-Gray/ed
Mar 2017 - May 2022
Contributions:1 release, 60 commits, 21 pushes in 5 years 3 months
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