Bill Long
Senior Escalation Engineer
Dallas, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolBill Long is a Senior Escalation Engineer at Microsoft with over 13 years of experience diagnosing and resolving complex Exchange Server and Windows infrastructure issues. Based in Dallas, he combines deep systems troubleshooting with automation skills, contributing PowerShell-driven fixes and tooling to prominent repos like AutomatedLab and Microsoft/CSS-Exchange to keep deployments and Exchange CUs compatible. His work spans backend engineering, DevOps-style scripting, and performance analysis—often surfacing practical fixes such as mailbox-statistics comparators and configuration-driven download refactors. Known for staying close to product internals, he bridges support escalation and engineering to deliver reproducible, automation-first solutions for large enterprise environments.
13 years of coding experience
4 years of employment as a software developer
Networking Technologies Program, Networking Technologies Program at SMU
Github Skills (14)
system-administration10
powershell10
scripting10
exchange-server10
performance-monitoring9
deploying9
active-directory9
debugging9
automation8
automations8
azure8
windows8
microsoft-azure8
netframework7
Programming languages (7)
Github contributions (5)
microsoft/CSS-Exchange
Aug 2020 - Jan 2023
Exchange Server support tools and scripts
Role in this project:
Backend & DevOps Engineer
Backend & DevOps EngineerContributions:361 releases, 606 reviews, 1139 commits in 2 years 6 months
Contributions summary:Bill contributed to the development of support tools and scripts for Exchange Server, which include the addition of PowerShell scripts and fixes to existing ones. They also implemented a script for comparing mailbox statistics, which suggests a focus on system administration and performance monitoring. Furthermore, the user's work involved adding scripts for proof-of-concept setup and analyzing space dumps, implying an involvement in system troubleshooting and optimization.
exchangeexchange-serversupport-toolsmicrosoft
AutomatedLab/AutomatedLab
Feb 2021 - Mar 2021
AutomatedLab is a provisioning solution and framework that lets you deploy complex labs on HyperV and Azure with simple PowerShell scripts. It supports all Windows operating systems from 2008 R2 to 2022, some Linux distributions and various products like AD, Exchange, PKI, IIS, etc.
Role in this project:Back-end Developer
Back-end DeveloperContributions:3 reviews, 8 commits, 2 PRs in 28 days
Contributions summary:Bill's primary contributions focus on enhancing the AutomatedLab project's support for Microsoft Exchange Server. They updated PowerShell scripts to accommodate changes in .NET Framework versions and updated Exchange Server installation files to use the latest CU (Cumulative Update) releases, specifically CU19 and CU20. These modifications involved directly editing PowerShell scripts, ensuring the tool remains compatible with various Exchange Server versions. The user also refactored the code to use configuration items for download URLs.
distributionsexchangeoperating-systemslab-machineautomatedlab
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