Summary
Birgit Olzem is a Head of Support Operations and seasoned WordPress specialist with 13 years of experience blending community-building, technical support, and web design across companies like Automattic, Yoast, and Codeable. She pairs deep product and support expertise with a unique creative lens as a self-taught vector artist and surface pattern designer, bringing aesthetics and accessibility into technical workflows. A certified life coach with training in mindfulness and chronic health, she applies human-centered coaching to improve team wellbeing and inclusive support practices, notably advocating for #WPDiversity. Based in Gerolstein, Germany, Birgit leads support operations with a pragmatic, user-first approach that demystifies technology for diverse communities while continuing to run freelance design and coaching ventures.
13 years of coding experience
10 years of employment as a software developer
Mindfulness LIfe Coach, Mindfulness LIfe Coach at Transformation Academy
Shambhalla Reiki Meister/Lehrer, Shambhalla Reiki Meister/Lehrer at Shambhalla Multidimensionales Heilen
Certified Life Coach, Certified Life Coach at American University of NLP
English, German