Blake Drumm
Senior Support Escalation Engineer - Azure Communication Services
Gastonia, North Carolina, United States
Summary
🤩
Rockstar🎓
Top SchoolBlake Drumm is a Senior Support Escalation Engineer with a decade of hands-on IT experience, currently specializing in Azure Communication Services at Microsoft. He progressed through roles across Azure Automation and System Center, developing deep expertise diagnosing complex cloud and enterprise management issues and turning escalations into automated solutions. Raised tinkering with computers from age five, he combines practical repair experience with strong troubleshooting communication, able to translate technical root causes into clear action for customers and engineers. A collaborative problem-solver, Blake thrives in team environments and prioritizes practical, repeatable engineering fixes and automation to prevent repeat incidents. Based in Gastonia, NC, he brings an operator’s mindset to cloud support—balancing customer empathy with technical rigor to drive durable outcomes.
10 years of coding experience
7 years of employment as a software developer
High School Diploma High School/Secondary Diplomas and Certificates, High School Diploma High School/Secondary Diplomas and Certificates at East Gaston High SchoolGED GED, GED GED at Gaston College
English
Github Skills (110)
hyper-v10
hyper10
iis10
netlify-cms10
firebase10
automated-deployment10
exchange10
active-directory10
aws-amplify10
powershell10
distributions10
active10
scom10
pki10
system-center10
Programming languages (9)
Github contributions (5)
bdrumm1234/Server-Manager
Jul 2016 - Aug 2016
Contributions:22 commits, 31 pushes, 2 branches in 23 days
x-limitless-x/devlopr-jekyll
Jan 2022 - Apr 2023
Launch your Static Jekyll Site/Blog :rocket: in minutes built for developers.
Contributions:10 pushes, 3 branches in 1 year 3 months
blog-sitestatic-siteliquidfor-developersjekyll-site
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