Summary
Bob Roudebush is a Principal Service Engineering Manager based in Indianapolis with eight years in senior customer-facing engineering and leadership roles across Microsoft, Google, and Sourcegraph. He builds and scales high-impact teams that blend deep technical expertise with empathetic, tenacious customer support to drive adoption and loyalty for cloud and SaaS products, most recently leading Service Engineers for Windows 365. His background spans cloud solution architecture, white-glove technical escalation for Intune and Azure, and global customer engineering leadership, giving him a rare mix of product, support, and sales-engineering experience. Bob is skilled at turning high-profile customer issues into product improvements by working directly with feature teams, accelerating time-to-resolution and customer value. He often operates at the intersection of technical problem-solving and relationship-building, enabling strategic customers to adopt complex cloud solutions. Outside his role, he brings a marketer’s mindset from earlier VP and product marketing positions, which helps him translate technical capabilities into measurable business outcomes.
8 years of coding experience
16 years of employment as a software developer
Computer Science, Computer Science at Rose-Hulman Institute of Technology