Bobby Nelson
SSTECH3 - Support Services Tech III at HCLTech
Indianapolis, Indiana, United States
Summary
👤
Senior🎓
Top SchoolBobby Nelson is an experienced IT professional with nine years in technical support and IT management, currently serving as Support Services Tech III at Breg while holding consulting and managerial roles. He brings a strong service-desk and operations background across healthcare, manufacturing, and logistics—roles at Roche, Cummins, and FedEx underpin a pragmatic, process-oriented approach rooted in ITIL and project testing. Bobby has moved between hands-on troubleshooting and leadership (DSS II lead/supervisor and IT manager), demonstrating an ability to scale support operations and mentor teams. He also has a long history of teaching technical and business courses, reflecting a talent for translating complex IT topics into practical training. Based in Indianapolis, he pairs formal IT and project-management graduate education with real-world delivery experience, often focusing on process improvement and knowledge-base development to reduce repeat incidents.
9 years of coding experience
Business Information systems, Business Information systems at Westside High SchoolMaster, Information Technology; IT Project Management, Master, Information Technology; IT Project Management at American InterContinental UniversityBachelor of Science, Business Information Systems, Bachelor of Science, Business Information Systems at Indiana Wesleyan UniversityDCS, Computer Science: Emerging Media, DCS, Computer Science: Emerging Media at Colorado Technical University
Github Skills (4)
latex6
bus-tracking1
bus1
shiny1
Programming languages (2)
Github contributions (5)
nelsonrg/army-memorandum-class
Apr 2017 - Jun 2019
A LaTeX class for memos.
Contributions:27 commits, 2 PRs, 21 pushes in 2 years 1 month
latex-classlatexmemos
nelsonrg/SICP-Exercises
Aug 2024 - Mar 2025
Contributions:41 pushes, 1 branch in 6 months
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