Summary
Brad Fletcher is a senior technology operations leader and US Army veteran with 28+ years of global IT leadership and over a decade of enterprise IT management experience driving infrastructure, network, telecom, and service management at scale. Currently Director of Technology Operations at PatientPoint®, he oversees multi-million-dollar budgets, vendor negotiations, and the adoption of ITIL and Agile practices to deliver measurable cost savings, security improvements, and service excellence. He has a proven track record building and scaling teams, standardizing ServiceNow-driven ITSM, and leading complex site relocations and enterprise refresh programs that saved millions. Comfortable bridging technical and executive audiences, Brad blends military-honed discipline with an MBA and hands-on roots in networking and server operations. Based in Woodland Park, Colorado, he combines strategic roadmap execution with a customer-centric focus and a knack for uncovering operational efficiencies that aren’t obvious on org charts.
12 years of coding experience
18 years of employment as a software developer
BSIT Information Technology Management, BSIT Information Technology Management at University of Phoenix
ITIL Foundations Training, ITIL Foundations Training at ITSM Academy
M.B.A. Executive MBA Program - Williams College of Business, M.B.A. Executive MBA Program - Williams College of Business at Xavier University
Computer Communications, Computer Communications at U.S. Air Force Training
Associates Computer Communications, Associates Computer Communications at Cincinnati State Technical and Community College
St. Bernard
Six Sigma Yellow Belt, Six Sigma Yellow Belt at LexisNexis
Management Essentials, Management Essentials at Harvard Business Publishing
SW Ohio PMI Project Management Professional (PMP) Certification Exam Preparation Seminar
Introduction to Cloud Computing, Introduction to Cloud Computing at RETS