Summary
Brad Parker is a Premier Delivery Manager with 10+ years of hands-on experience delivering serviceability, escalations, and technical support for complex networking products. Based in Dayton, Nevada, he has risen through multiple roles at Extreme Networks—from NPI and escalation engineering to senior support and delivery—giving him deep insight into product lifecycle, field readiness, and high-touch customer engagements. He excels at translating customer issues into reproducible lab scenarios, coordinating cross-vendor troubleshooting, and pushing product quality and time-to-market commitments. Known for mentoring teammates, contributing to knowledgebases, and representing services on core product teams, he blends technical rigor with pragmatic project management. A pragmatic problem-solver, he often handles politically sensitive escalations where clear communication and stakeholder alignment are as critical as the technical fix.
9 years of coding experience
15 years of employment as a software developer
VMware vSphere: Install, Configure, Manage, VMware vSphere: Install, Configure, Manage at Wake Technical Community College
Associate of Science (A.S.), Information Systems, Associate of Science (A.S.), Information Systems at Vance Granville Community College
English, Spanish