Bradley Lacke
Help Desk Team Lead at Everox
Columbus, Ohio, United States
Summary
👤
Senior🎓
Top SchoolBradley Lacke is a Help Desk Team Lead and customer success professional with nine years of experience building high-volume support operations and creative services. He has led support departments for national political organizations and launched an inbound phone hotline that handled roughly 3,000 daily ZenDesk tickets while shaping cross-team strategy and volunteer coordination. Equally comfortable in client-facing account work and hands-on creative production, Bradley founded operations at a digital marketing startup and has a long history as an illustrator and storyboard artist. He combines a detail-oriented, high-pressure support mindset with a strategic “big picture” perspective, frequently driving process improvements and tooling migrations to increase efficiency. Based in Columbus, Ohio, he pairs political science training with practical expertise in translating stakeholder needs into scalable support systems.
9 years of coding experience
BA, Political Science, BA, Political Science at Ohio University
Spanish, Italian
Stackoverflow
9reputation
1kreached
0answers
3questions
Github Skills (22)
javascript10
css10
ruby10
html10
nodejs10
web-development10
ruby-on-rails10
mlab6
mongodb6
ejs6
cloud9-ide6
livereload6
regex6
connect-flash6
reload5
Programming languages (3)
Github contributions (5)
thedodus/BradLacke.com
Jul 2016 - Feb 2020
Contributions:1 push, 1 branch in 3 years 7 months
thedodus/google_homepage
Jun 2020 - Sep 2020
Contributions:8 pushes, 1 branch in 2 months
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