Bradley Reeder is a Senior User Researcher based in London with a decade of experience designing and validating user-centred public sector and third-sector services to GDS standards. He combines deep qualitative methods—interviews, ethnography, usability testing—and pragmatic analysis into deliverables like research walls, experience maps and personas that directly inform multidisciplinary agile teams. His contract work across Citizens Advice, Ofsted, and the Education & Skills Funding Agency shows a strong track record in complex service discovery and improving live national services for diverse user groups. Previously trained as a full‑stack JavaScript developer and an MA in English, he blends technical fluency and storytelling to make research findings actionable for designers, product managers and engineers. Colleagues value his ability to own end‑to‑end research from recruitment through to strategic recommendations, and his background in teaching and curriculum design hints at a knack for mentoring and clear communication.
10 years of coding experience
3 years of employment as a software developer
Master of Arts (M.A.), English Language and Literature/Letters, Distinction, Master of Arts (M.A.), English Language and Literature/Letters, Distinction at University of Southampton
Contributions:85 commits, 7 PRs, 78 pushes in 8 months
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