Summary
Branden Ardelean is an Information Technology Analyst with a decade of hands-on experience bridging desktop support, systems administration, and customer-facing operations. Having transitioned from frontline roles in retail and repair shop management to Tier 2 support and now an analyst role at ProMedica, he blends strong troubleshooting skills with operational leadership and process improvement. He automates workflows with PowerShell/VBS, manages Active Directory and group policies, and builds practical documentation to boost support efficiency. A self-taught hobbyist programmer and PC builder, Branden pursues personal projects that deepen his understanding of operating systems and networking hardware beyond typical admin duties. His background running high-revenue teams and improving service metrics gives him a pragmatic focus on uptime, user experience, and cost-effective solutions. Based in Ohio, he’s known for exceeding targets and translating hands-on curiosity into reliable technical outcomes.
10 years of coding experience
6 years of employment as a software developer
Associate of Arts and Business, Computer Information Systems, Associate of Arts and Business, Computer Information Systems at Terra State Community College
English