Summary
Brandon Bower is a Product Support Manager with eight years of hands-on IT and application support experience, currently leading product support at Siemens Digital Industries Software. He has a solid background supporting financial and enterprise applications through roles at S44, Macquarie Group, and FDM Group, where he combined troubleshooting with small-scale automation to improve user experience. Known for treating incidents like puzzles, he emphasizes root-cause fixes and clear communication to turn support interactions into product improvements. His BA in Computer Science underpins a disciplined, organized approach to problem solving and documentation. Based in Alice, Texas, Brandon brings a practical blend of curiosity and process focus that helps teams reduce recurring issues and increase transparency with end users. Outside work he’s long been drawn to dismantling and understanding systems, a habit that fuels his continuous learning and incremental product enhancements.
7 years of coding experience
Bachelor of Arts - BA, Computer Science, Bachelor of Arts - BA, Computer Science at Benedictine College