Brandon Major is a results-driven Renewals Account Manager with 13 years of experience in account management and customer success, currently focused on driving retention and revenue at Sprinklr. He has a proven record managing large enterprise and global strategic accounts—working with brands like TikTok, Southwest Airlines, GoDaddy, BlackRock, and American Airlines—and was named Sprinklr’s Success Manager of the Year in 2024. Skilled at partnering with C-suite stakeholders, Brandon blends strategic planning, problem-solving, and cross-functional collaboration to surface measurable business value from SaaS solutions. He consistently improves customer experience through data-informed renewal strategies and a consultative approach that turns churn risk into growth opportunities. Based in Austin and grounded in a Business/Social Work degree from UT Austin, he brings both commercial rigor and a customer-centric perspective that isn’t obvious from job titles alone.
13 years of coding experience
2 years of employment as a software developer
Bachelor of Science, Business / Social Work, Bachelor of Science, Business / Social Work at The University of Texas at Austin
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Brandon Major - Renewals Account Manager at Sprinklr