Summary
Brandy Guillory is a Customer Success Architect and AI engineer with 8 years of experience helping financial services clients adopt hybrid cloud and data science solutions using Red Hat OpenShift and IBM Cloud Paks. She combines deep enterprise technical customer success expertise—from Watson and Watson Data Platform to mainframe DB2 tooling—with hands-on engineering roots in automation, QA, and support. Brandy has driven measurable business outcomes including multi-million dollar account expansions, large-scale migrations, and tooling adoption programs while serving as a Gainsight administrator and mentor. Based in Atlanta, she brings a pragmatic blend of architecture, enablement, and incident resolution skills that accelerate customer self-service and consumption. A former mainframe QA lead who authored technical guidance and migration documentation, she uniquely bridges legacy systems and modern AI/cloud platforms to solve complex, regulated enterprise problems.
8 years of coding experience
11 years of employment as a software developer
Master of Science (MS), Management of Technology, Master of Science (MS), Management of Technology at New York University - Polytechnic School of Engineering
Associate of Science (AS), Electronics Technology, Associate of Science (AS), Electronics Technology at Remington College
Bachelor of Science (BS), Computer Science, Bachelor of Science (BS), Computer Science at Grambling State University