Braulio Betancourt
IT Analyst III at Pacific Premier Bank Inc.
Santa Ana, California, United States
Summary
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Senior🎓
Top SchoolBraulio Betancourt is an IT Analyst III with nine years of hands-on experience supporting banking and financial services technology, currently based in Santa Ana, CA. He specializes in Windows desktop and server environments, troubleshooting complex incidents, and providing level 2/3 help desk escalation while working closely with internal and external developers. His background in Network and System Administration (BBA) and an AAS in Computer Science underpin a practical mix of systems, Active Directory, remote access, and Apple iOS support. Known for turning recurring issues into standardized helpdesk procedures, he balances day-to-day support with process improvements that reduce repeat incidents. Though his public GitHub activity is minimal, he identifies as a web developer and brings that developer-minded troubleshooting approach to operational support.
9 years of coding experience
Bachelor of Business Administration (BBA), Network and System Administration/Administrator, Bachelor of Business Administration (BBA), Network and System Administration/Administrator at American InterContinental UniversityAssociate of Arts and Sciences (AAS), Computer Science, Associate of Arts and Sciences (AAS), Computer Science at Westwood College-Anaheim
SpanishProgramming languages (2)
Github contributions (5)
Armandoecr96/Teatro-Patito-Feo
Aug 2017 - Sep 2017
Contributions:20 commits, 24 pushes, 3 branches in 21 days
brauni800/worlde
Dec 2022 - Jan 2024
Contributions:3 pushes, 1 branch in 1 year 1 month
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