Breana Eads
Technical Support Engineer, Team Lead at Freelance Web Developer
California, United States
Summary
👤
Senior🎓
Top SchoolBreana Eads is a Technical Support Engineer and team lead with a decade of experience helping customers solve complex product issues and improving team workflows through tooling and automation. She blends hands-on coding (front-end and back-end), freelance web development, and technical support to deliver practical, customer-focused solutions and clear documentation. At companies like Gladly and Optimizely she built scalable onboarding, authored playbooks and internal tooling (including a React support form) that reduced escalations and improved CSAT. Breana’s background ranges from full-stack projects built during an intensive Web Development Immersive to launching and maintaining client sites she designed for non-technical administrators. She’s known for turning repetitive tasks into automated solutions and for creating teachable processes that elevate team knowledge. Based in California, she brings a rare combination of customer empathy, instructional design, and shipping clean code.
10 years of coding experience
7 years of employment as a software developer
BS, Business, BS, Business at Humboldt State UniversityDiploma, Diploma at Petaluma HighBachelor of Science (B.S.), Business Administration and Management, General, Bachelor of Science (B.S.), Business Administration and Management, General at Sonoma State UniversityAssociate of Arts (A.A.), General Studies, Associate of Arts (A.A.), General Studies at Santa Rosa Junior CollegeCertificate in Web Development, Web Development Immersive, Certificate in Web Development, Web Development Immersive at General Assembly
Github Skills (1)
nodejs2
Github contributions (5)
brendanbohn/project02
Nov 2015 - Nov 2015
Contributions:56 PRs, 55 pushes, 9 branches in 5 days
BreanaMarie/resourcer
Apr 2016 - Apr 2016
Contributions:54 PRs, 53 pushes, 9 branches in 15 days
nodejs
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