Brenda Miranda
Analista De Customer Support Jr at Monkey
São Paulo, Brazil
Summary
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Senior🎓
Top SchoolBrenda Miranda is a customer support and success professional with nine years of frontline experience and a 14-year track record of working in well-known companies across São Paulo. She brings deep expertise in CRM tools, e-commerce platforms (including Mercado Livre listing optimization and SEO), and onboarding processes that drive operational efficiency and personalized service. Comfortable in fast-moving environments, Brenda has repeatedly moved between customer-facing and validation roles, showing adaptability and a talent for turning difficult interactions into lasting customer relationships. Her background spans startups and large enterprises like Uber, Creditas, AMARO and Neon, giving her a pragmatic mix of scalability and hands-on problem solving. Known for a positive, energetic approach, she leverages empathy and clear communication to boost team morale and customer satisfaction. Always ready for new challenges, Brenda pairs marketing education in digital marketing with practical experience to improve CX metrics and create memorable experiences.
9 years of coding experience
Marketing digital, Marketing digital at Universidade Cruzeiro do SulGithub contributions (3)
AntonioRF/TTcalmecac
Apr 2018 - Nov 2018
Contributions:51 pushes in 7 months
SairiMilla/ProyectoISW
Oct 2016 - Oct 2016
Contributions:29 commits, 33 pushes in 3 days
proyectoescolar
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