Breno Martins
Líder Técnico De Suporte E Infraestrutura De TI at Sesc
Rio de Janeiro, Brazil
Summary
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Senior🎓
Top SchoolBreno Martins is an IT infrastructure and Service Desk leader with over 10 years of experience, currently serving as Líder Técnico de Suporte e Infraestrutura de TI at Sesc Nacional. He oversees ITIL processes (Incident, Knowledge and Demand management), serves on the Change Advisory Committee, and drives governance through BPMN process modeling, policies and Power BI reporting. Hands-on in Microsoft 365 administration and ITSM tooling, he combines frontline technical support with strategic process improvement and service catalog redesign. Academically grounded with a Computer Science degree, an MBA in Technology for Business (AI/Data Science), and international research/study stints at University of Arkansas and Illinois Tech, he brings both practical operations experience and an analytical, data-driven mindset. Certified in ITIL 4, HDI SCTL and Kanban, he is notable for bridging academic research projects (neural networks, IoT/lighting interfaces) into pragmatic solutions for institutional IT.
10 years of coding experience
MBA, Tecnologia para Negócios: AI, Data Science e Big Data, MBA, Tecnologia para Negócios: AI, Data Science e Big Data at PUCRS - Pontifícia Universidade Católica do Rio Grande do SulBacharelado, Ciência da Computação, CR: 8,6, Bacharelado, Ciência da Computação, CR: 8,6 at Cefet/RJ - Centro Federal de Educação Tecnológica Celso Suckow da FonsecaGraduação Sanduíche, Computer Science, GPA: 3,625/4, Graduação Sanduíche, Computer Science, GPA: 3,625/4 at University of Arkansas
Portuguese, English, SpanishProgramming languages (1)
Github contributions (5)
brsomartins/brsomartins.github.io
Jun 2018 - Jun 2018
Contributions:13 commits, 11 pushes, 1 branch in 17 days
brsomartins/grafos
Jun 2017 - Jun 2017
Contributions:25 pushes, 1 branch in 8 days
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