Summary
Brian Davis is a product manager and seasoned technical writer with 14 years of experience shaping documentation, processes, and training primarily in telecommunications and contact center environments. He combines hands-on documentation and wiki administration expertise with cross-departmental coordination to create maintainable knowledge systems and improved operational workflows. At Protegrity he now leverages that documentation-first mindset to inform product decisions, while continuing freelance technical writing work since 2018. Known for turning ad-hoc practices into repeatable procedures, he has a track record of reducing turnover and improving quality through clear guidelines, training materials, and contract review. Based in the Columbus, Ohio area, his atypical background in theater adds strong communication and storytelling skills to technical product leadership.
14 years of coding experience
1 year of employment as a software developer
Drama and Dramatics/Theatre Arts, General, Drama and Dramatics/Theatre Arts, General at Otterbein University