Brian Frank
Senior Product Manager at One Call
Columbus, Ohio, United States
Summary
👤
Senior🎓
Top SchoolBrian Frank is a Senior Product Manager based in Columbus, Ohio with two decades of experience in e-commerce, UX, and product leadership, and a 12-year track record in senior roles driving measurable revenue and conversion gains. He has scaled digital businesses from startup ventures to enterprise programs—doubling e-commerce revenue, delivering $20M incremental revenue from scheduler improvements, and launching high-impact features like virtual try-on and AI-driven recommendations. Brian blends hands-on technical fluency (SQL, front-end coding, Hybris) with strategic product ops, having built product and UX processes, run OKRs, and led cross-functional teams including offshore support and engineering. Recently he designed support automation and a generative AI copilot to accelerate customer success and reduce churn, showing a practical focus on AI-enabled operations. Known for turning user research into prioritized roadmaps, he pairs data-driven experimentation with ethnographic insights to ship features that move the business.
12 years of coding experience
11 years of employment as a software developer
BA Mass Communications, BA Mass Communications at The Ohio State UniversityMBA Marketing, MBA Marketing at Capital University
SpanishGithub contributions (1)
ACLens/jQueryGoogleChart
Mar 2014 - Mar 2014
Contributions:12 commits in 6 days
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