Brian Hartford
Senior Technical Support Engineer at Datadog
Boston, Massachusetts, United States
Summary
🤩
Rockstar🎓
Top SchoolBrian Hartford is a Senior Technical Support Engineer based in Boston with six years of hands-on experience troubleshooting cloud and on-prem infrastructure, containerized environments, and observability platforms. Currently at Datadog, he bridges customer support and engineering to resolve complex multi-product issues, build reproducible sandboxes in Python and Bash, and create knowledge-base documentation that scales team learning. He brings a strong networking and security foundation from roles managing firewalls, AD/Azure identity, and RMM systems at MSPs, combined with practical server administration across Windows and Linux. Brian’s interest in Bitcoin, NOSTR, and distributed systems informs a curiosity for resilient, decentralized architectures not obvious from his support-focused resume. Former leadership roles in hospitality sharpened his customer empathy, process discipline, and capacity to manage high-pressure operations. He excels at turning hard-to-reproduce problems into repeatable investigations and mentoring junior engineers along the way.
6 years of coding experience
6 years of employment as a software developer
Associates Computer & Information Sciences: Networking & Security, Associates Computer & Information Sciences: Networking & Security at Northern Essex Community CollegeReading Memorial High School
Github Skills (64)
monitoring10
stackdriver10
distributed-tracing10
nostr10
failover10
integrations10
pmm10
agent10
profiling10
datadog10
dd10
logging10
otel10
high-availability9
postgresql9
Programming languages (9)
Github contributions (5)
UTXOnly/WireGuard-Install-Config
Apr 2022 - Nov 2022
An easy to use WireGuard install and config script
Contributions:6 PRs, 157 pushes, 3 branches in 7 months
vpnconfigwireguard
UTXOnly/relay_enumerator
Jun 2023 - Nov 2024
Contributions:6 PRs, 127 pushes, 7 branches in 1 year 5 months
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