Brian Kendall
Director Of Customer Experience at PLASKOLITE
Columbus, Ohio Metropolitan Area United States
Summary
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Rockstar🎓
Top SchoolBrian Kendall is a data-driven customer experience leader with 11 years of experience improving retention and operational efficiency across manufacturing and insurance. He has repeatedly translated Voice of Customer insights into measurable outcomes—cutting case counts by 75% through Salesforce business-rule optimization and driving a 92% waste reduction using lean methods. As a director-level operator, he has built and led global support organizations, launched self-service products, and lifted transactional NPS by over 20 points through targeted data structuring. Comfortable at the intersection of process, product, and people, he leverages Agile practices to shorten response times and scale cross-functional initiatives. Based in Columbus, Ohio, he pairs a finance background with a knack for turning customer feedback into prioritized projects that preempt needs before customers articulate them.
11 years of coding experience
6 years of employment as a software developer
Bachelor of Science - BS, Finance, Bachelor of Science - BS, Finance at Auburn University Harbert College of Business
Stackoverflow
2,183reputation
179kreached
48answers
123questions
Github Skills (200)
fuse10
windows10
gamepad10
libfuse10
gmail10
overlayfs10
remote-desktop10
icloud10
inpainting10
whatsapp10
plex10
cpp10
ansible-role10
todoist10
qt10
Programming languages (18)
Github contributions (5)
briankendall/TLRH-ACYOASOATTRPGCBAMWIFTABHOPSOH
Jan 2019 - Jan 2022
Contributions:1 release, 13 commits, 6 pushes in 3 years
briankendall/qBittorrent
Jul 2016 - Aug 2017
Contributions:58 pushes, 9 branches, 3 comments in 1 year 1 month
bittorrent-clientbittorrentqbittorrenttorrent
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