Brian Kendall
Director Of Customer Experience at PLASKOLITE
Columbus, Ohio Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolBrian Kendall is a data-driven customer experience leader with 11 years of experience improving retention and operational efficiency across manufacturing and insurance. He has repeatedly translated Voice of Customer insights into measurable outcomes—cutting case counts by 75% through Salesforce business-rule optimization and driving a 92% waste reduction using lean methods. As a director-level operator, he has built and led global support organizations, launched self-service products, and lifted transactional NPS by over 20 points through targeted data structuring. Comfortable at the intersection of process, product, and people, he leverages Agile practices to shorten response times and scale cross-functional initiatives. Based in Columbus, Ohio, he pairs a finance background with a knack for turning customer feedback into prioritized projects that preempt needs before customers articulate them.
11 years of coding experience
6 years of employment as a software developer
Bachelor of Science - BS, Finance, Bachelor of Science - BS, Finance at Auburn University Harbert College of Business
Stackoverflow
2,183reputation
179kreached
48answers
123questions
Github Skills (200)
fuse10
gmail10
visual-studio10
ascii10
whatsapp10
cpp10
discord-js10
torrent10
windows-app10
api10
draw10
dock10
kodi10
backport10
moonlight10
Programming languages (15)
Github contributions (5)
briankendall/devreorder
Apr 2018 - Aug 2022
A utility for reordering and hiding DirectInput controllers
Contributions:5 releases, 6 commits, 2 PRs in 4 years 4 months
reorderinggame-controllergamepadwindowscontrollers
briankendall/TLRH-ACYOASOATTRPGCBAMWIFTABHOPSOH
Jan 2019 - Jan 2022
Contributions:1 release, 13 commits, 6 pushes in 3 years
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.