Brian Kerr
Customer Success Engineer at Resend
Iowa City, Iowa, United States
Summary
👤
Senior🎓
Top SchoolBrian Kerr is a customer-centric engineer with 11 years of experience helping developer-focused products shine, currently shaping the email developer experience as a Customer Success Engineer at Resend. He has led and scaled Postmark’s global customer success efforts—achieving NPS >75 and CSAT >95—while also building proactive documentation, compliance systems, and tagging processes to reduce support load. Comfortable with both hands-on support and team leadership, he bridges technical topics like DKIM/SPF/DMARC, APIs, and webhooks with clear, empathetic customer communication. Based in Iowa City, he brings a track record of improving operational processes and mentoring teams to empower customers and colleagues to succeed.
11 years of coding experience
5 years of employment as a software developer
Bachelor of Science, Management Information Systems, Bachelor of Science, Management Information Systems at Iowa State University - Ivy College of Business
Github Skills (46)
strava-api9
documentation9
open-source8
gif-animation7
converter7
spam7
lgbt7
postmark7
filter6
swiftui6
sphinx6
giphy5
swift5
api5
php5
Programming languages (9)
Github contributions (5)
VizziniandFezzik-NEW/DateBrew_website
Apr 2015 - Jul 2016
Contributions:33 commits, 36 PRs, 33 pushes in 1 year 3 months
brewcalendarstartup-weekendrapidscedar-rapids
briankerr/smtp-field-manual
Jan 2021 - Jan 2024
A collection of raw STMP server responses from major email service providers and spam filter services.
Contributions:7 pushes in 3 years
mailsmtpmtaspamdmarc
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