Brian Li is a Support Engineer with a decade of experience helping developers and customers navigate cloud and web hosting platforms, currently supporting Fly.io from Tokyo. He built deep technical and customer-facing expertise at Kinsta across roles from Support Engineer to APAC Support Lead and Website Content Manager, blending problem-solving with clear documentation. His background in music technology and a BS in Music Business & Technology informs a creative, systems-oriented approach—evident earlier in designing electronic music performances for Wynn Las Vegas. He has a track record in blockchain community roles and content creation, bringing familiarity with decentralized tech and developer communities. Comfortable at the intersection of product, ops, and content, he excels at translating complex platform behavior into actionable guidance for users. Colleagues rely on him for calm incident support and thoughtful knowledge base improvements that reduce repeat issues.
10 years of coding experience
3 years of employment as a software developer
Bachelor of Science - BS, Music Business & Technology, Bachelor of Science - BS, Music Business & Technology at Northeastern University
Contributions:271 commits, 4 PRs, 88 pushes in 1 year 2 months
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