Summary
Brian Pick is a product manager with nine years of experience building customer-centric SaaS and hardware-enabled products from support desk to roadmap ownership. He has driven measurable outcomes—boosting NPS by 40% and scaling revenue from $2M to $7M—by aligning analytics, user research, and engineering to streamline clinical and consumer workflows. Comfortable leading cross-functional teams in Agile environments, he has hands-on experience integrating APIs that cut clinical workflow time by 30% and earned industry recognition with a 2024 MedTech Breakthrough Award. His background in customer support, technical troubleshooting, and even franchise operations gives him a practical, metrics-driven lens for prioritization and operational resilience. Based in Petaluma, CA, Brian combines product strategy with a deep empathy for end users, often surfacing product improvements from frontline support data that others miss.
9 years of coding experience
7 years of employment as a software developer
Bachelor's degree Psychology, Bachelor's degree Psychology at San Francisco State University