Brittany Hardison
Senior Customer Success Manager at MainStreet
Portland, Oregon, United States
Summary
👤
Senior🎓
Top SchoolBrittany Hardison is a Senior Customer Success Manager with nine years of experience marrying technical fluency (React, JavaScript, SQL) and forensic-psychology-informed people skills to drive adoption, retention, and measurable ARR growth. Based in Portland, she currently manages a $2M ARR book, scaled onboarding and training programs that grew customers from 500 to over 2,000, and routinely exceeds retention and NPS goals. She builds strategic relationships with senior business and technical stakeholders to surface upsell opportunities and ensure customers realize full product value. Previously she led and coached CSM teams at a fintech subsidiary and shipped front-end work for consumer inventory systems at Nike, giving her rare perspective across engineering, product, and customer operations. An optimistic, pragmatic leader, she pairs hands-on product knowledge with clinical experience in crisis intervention to design empathetic, outcomes-focused customer experiences.
9 years of coding experience
3 years of employment as a software developer
Bachelor's degree, Psychology, Bachelor's degree, Psychology at Ohio University
English, Spanish
Github Skills (5)
react2
nodejs2
javascript2
survey2
typescript1
Programming languages (1)
Github contributions (5)
kerrbrittany9/paintings
Jan 2018 - Aug 2018
artwork gallery
Contributions:2 PRs, 35 pushes, 2 branches in 7 months
galleryreactartwork
kerrbrittany9/samaritan
Jun 2017 - Sep 2017
Contributions:2 commits, 5 PRs, 6 pushes in 3 months
reactjavascriptgood-deedsdeedsnodejs
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