Brittany Neal
Senior Conversation Designer
San Francisco, California, United States
Summary
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Senior🎓
Top SchoolBrittany Neal is a Senior Conversation Designer in San Francisco with a decade of experience blending linguistics, NLP engineering, and product-focused dialogue strategy. She has driven large-scale bot initiatives at Wix—authoring the conversation design style guide, expanding the chatbot across the platform, and achieving 30%+ containment on high-traffic flows—while earlier building production ASR/NLU pipelines and annotation tooling for smart home voice systems at Midea. Comfortable moving between data, design, and engineering, she pairs intent modeling and localization across 14 languages with pragmatic experimentation and documentation. A linguist-turned-software engineer, she also prototypes voice experiences like Alexa skills and keeps a playful curiosity about strategic board games and cat training. Colleagues rely on her to translate complex user needs into conversational personas, fallbacks, and scalable NLU systems.
10 years of coding experience
5 years of employment as a software developer
Bachelor of Arts - BA Linguistics, Bachelor of Arts - BA Linguistics at UC Santa Barbara
English, Spanish
Github Skills (9)
javascript9
open-source9
python1
machine-learning1
nlp1
dialogue-systems1
rasa1
chatbot1
conversational-ai1
Programming languages (1)
Github contributions (5)
BeeNeal/hit_the_spot_neighborhood_exploration
Feb 2018 - Jun 2018
Contributions:80 commits, 40 pushes, 1 branch in 4 months
BeeNeal/Tomagachi
Nov 2017 - Dec 2019
Project Nov 2017
Contributions:4 PRs, 20 pushes, 6 branches in 2 years 1 month
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