Bruce Wagner
Director, AI Business Development at Fusion CX
Bothell, Washington, United States
Summary
👤
Senior🎓
Top SchoolBruce Wagner is a customer experience and support operations leader with over 19 years in customer-facing roles and eight years in senior management, currently serving as Director of Customer Service at Wyze. He has a proven track record of transforming support organizations—designing org structures, negotiating systems contracts, and launching AI-driven self-service that reached a 57% deflection rate while maintaining CSAT above 90% and an NPS of 60. Bruce excels at scaling 24/7 multi-site operations and BPO partnerships, having built support centers, run RFPs, and managed 200+ agents across US and Philippines locations. He combines hands-on operational rigor (SLA focus, workflow balancing, Jira/Salesforce tooling) with people-first training and leadership development programs. Based in Bothell, WA, he brings a pragmatic blend of cost-conscious contracting and product-aligned support strategy that consistently boosts satisfaction and efficiency.
8 years of coding experience
13 years of employment as a software developer
Business Administration and Management General, Business Administration and Management General at Strayer University
Stackoverflow
13reputation
374reached
0answers
1question
Github Skills (18)
chat9
collaboration8
python8
zulip8
slack8
javascript8
react-native8
3d7
game-development7
react-router6
react6
react-router-dom6
open-source6
electron6
apache6
Programming languages (2)
Github contributions (5)
SpruceBruce64/chip8emulator
May 2024 - Sep 2024
Contributions:3 pushes, 1 branch in 4 months
tygutowski/brackeys-jam-2025
Aug 2025 - Aug 2025
Contributions:8 pushes in 1 day
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