Bruno Cruz
Senior Service Manager, Customer Care at Feedzai
Porto, Porto, Portugal
Summary
👤
Senior🎓
Top SchoolBruno Cruz is a Senior Service Manager specializing in customer care for real-time fraud detection software, with 11 years of experience bridging hands-on engineering and customer-facing operations. At Feedzai he has progressed from Product Support Engineer to Senior Service Manager, leading Support and Enterprise Services for banks, payment processors and merchants across cloud and on‑premise deployments. His early career as a full‑stack developer at WIT Software—where he helped deliver telecom products serving 100+ million users—gives him rare technical credibility when mentoring teams and resolving complex production issues. Bruno combines operational rigor with a focus on delightful customer experiences, driving cross-functional improvements that reduce friction and speed time-to-resolution. He augments his technical leadership with formal training in organizational leadership and executive development, enabling him to scale both team capability and service impact.
11 years of coding experience
11 years of employment as a software developer
Organizational Leadership, Organizational Leadership at University of MichiganLicentiate Degree Technology and Information Systems, Licentiate Degree Technology and Information Systems at University of AveiroExecutive Program Future Leaders, Executive Program Future Leaders at Porto Business SchoolMaster's Degree Information Systems, Master's Degree Information Systems at Universidade de Aveiro
English
Github Skills (8)
camp10
react8
java7
logging7
streaming6
jruby5
logstash5
etl-framework3
Programming languages (1)
Github contributions (3)
bscruzpt/talks
Oct 2019 - Jan 2020
Pixels Camp v4.0 (March 2020) call for talks — submissions
Contributions:4 pushes in 2 months
campmarchsubmissionspixelscall-for-talks
PixelsCamp/talks
Oct 2019 - Jan 2020
Pixels Camp call for talks (submissions)
Contributions:4 commits, 1 PR, 5 comments in 2 months
campreactsubmissionspixelscall-for-talks
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