Summary
Bryan Woods is a ServiceNow developer with 13 years of IT experience, a Certified System Administrator credential, and a BS in Information Technology from Central Michigan University. He specializes in Email-to-Ticket automation and Virtual Agent setups, pairing platform configuration with JavaScript-driven customizations. Bryan has delivered ServiceNow solutions across government and commercial engagements—most recently contracted to Leidos via Apex Systems after multi-year work for ICF through Revature. Comfortable shifting between hands-on help desk support and platform development, he brings practical operational insight to design decisions that reduce incident volume. Based in the Detroit area, he combines structured bootcamp training with institutional experience, making him adept at onboarding quickly into complex enterprise environments.
13 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Information Technology, Bachelor's degree, Information Technology at Central Michigan University
Associate of Science - AS, Information Technology, Associate of Science - AS, Information Technology at Oakland Community College