Summary
Bryan Zhou is a human-centered experience professional with 10 years of cross-functional experience designing and improving product and service journeys, currently working as an Experience Analyst at Erie Insurance. He combines discovery-driven user research, service design, and UX prototyping—skills honed through roles as an Experience Intern, Learning Assistant at Penn State, and User Experience Lead for THON™ where he oversaw multiple platforms. Bryan also brings practical data experience from labeling audio for AI model training at Shade Inc., allowing him to bridge qualitative research with data-driven product decisions. Based in Greater Philadelphia, he pairs academic engagement with hands-on industry projects and a knack for translating complex user problems into actionable, human-centered solutions.
10 years of coding experience
Penn State College of Information Sciences and Technology
N/A, General Studies, N/A, General Studies at Great Valley High School