Summary
Byron Miller is an Information Technology Analyst with nine years of hands-on experience in technical support, network management, and systems administration, currently serving Los Angeles County DPSS from Norwalk, California. He has a proven track record configuring, repairing, and maintaining a wide range of mobile devices and computer hardware, and delivering both onsite and remote support to improve user satisfaction. Byron’s background includes senior system administration at Dell and help desk leadership at Bank of America, where he combined customer education with trend analysis and risk-aware reporting. He develops training materials, enforces network security policies, and collaborates across teams to drive infrastructure improvements and project delivery. Trained in Network and System Administration at Cypress College, he pairs practical troubleshooting skills with a knack for turning recurring support issues into lasting process improvements. Notably, he blends enterprise-scale operations experience with front-line customer-facing service, giving him perspective across technical and user-experience priorities.
9 years of coding experience
4 years of employment as a software developer
Certificate, Network and System Administration/Administrator, Certificate, Network and System Administration/Administrator at Cypress College