Caden Williamson is an IT Support Technician in Milwaukee with two years of hands-on experience supporting K–12 environments and a track record of improving uptime and user proficiency. After completing Google's IT Support certificate in 2022, he moved from a contractor role at AE Business Solutions to an in-house position with Milwaukee Public Schools, where he resolves 95% of tickets within 48 hours and cut downtime through proactive maintenance. He holds additional certifications including Google's Cybersecurity Certificate and CDW Amplified IT Admin Levels 1 and 2, reflecting a focus on both endpoint reliability and security. Comfortable managing fleets of 300+ devices and training end users, Caden pairs practical troubleshooting with process improvements that measurably reduce support demand. An early-career IT pro, he’s known for efficient cross-site collaboration and a data-driven approach to lowering incident and project completion times.
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Caden Williamson - IT Support Technician at Milwaukee Public Schools