Caleb Carroll
Sr. Technical Support Specialist at Zapier
Portland, Oregon, United States
Summary
👤
Senior🎓
Top SchoolCaleb Carroll is a Sr. Technical Support Specialist in Portland with a decade of hands-on experience bridging customer success, developer tooling, and community-facing support. He excels at translating complex technical issues into clear, empathetic guidance—skills sharpened at Zapier and Squarespace where he combined top-tier support metrics with webinar presentation and mentoring responsibilities. Caleb contributes to open-source backend work on the widely used Zapier Platform SDK, improving data handling and developer experience behind integrations. His background in social media, content creation, and ERG leadership underscores a rare blend of technical aptitude and human-centered communication. approachable, process-minded, and continually curious, he thrives both on solo problem-solving and collaborative engineering.
10 years of coding experience
Bachelor of Arts - BA, Ethnic, Cultural Minority, Gender, and Group Studies, Bachelor of Arts - BA, Ethnic, Cultural Minority, Gender, and Group Studies at University of Massachusetts Amherst
Github Skills (9)
nodejs10
javascript10
api-design9
cli9
logging9
api9
apim9
data-structure7
data-structures7
Programming languages (5)
Github contributions (5)
zapier/zapier-platform
Feb 2018 - Oct 2022
The SDK for you to build an integration on Zapier
Role in this project:
Back-end Developer
Back-end DeveloperContributions:10 reviews, 40 commits, 25 PRs in 4 years 8 months
Contributions summary:Caleb contributed to improving the Zapier platform's core functionalities, focusing on refining the handling of data and improving internal processes. They addressed issues related to hydration payload size limits, implemented changes to accommodate diverse changelog formats, and documented specific platform features. These contributions indicate a focus on improving the platform's robustness and developer experience. They also refactored and improved the core logic for cleaner logs.
nodejszapiersdkcli
codebycaleb/zapier-hydration-example
Mar 2019 - May 2022
An example app for the Zapier platform.
Contributions:1 PR, 8 pushes, 2 branches in 3 years 2 months
zapier
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