Caleb Gardner
Sr Manager, Desktop Support at Cengage
Raleigh, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolCaleb Gardner is a seasoned IT leader with over a decade of hands-on experience building and running desktop support, ServiceNow, SAM/APM, and device lifecycle programs for large enterprises from Raleigh, NC. As Sr. Manager of Desktop Support at Cengage he blends strategic budgeting and vendor management with day-to-day technical ownership—Jamf/macOS, procurement, license distribution, and global onboarding/offboarding processes. Known for rolling up his sleeves alongside teams, he leads cross-functional ServiceNow implementations (Demand, Portal, KM, HSM, SAM) and drives cost reduction by eliminating redundant software. Caleb also contributes to open-source Go projects, improving tools like go-appimage and Steam Deck utilities, showing a developer mindset that informs his operational improvements. He’s valued for clear vision, pragmatic process design, and a knack for turning messy, distributed IT needs into repeatable, scalable services.
10 years of coding experience
2 years of employment as a software developer
Associate of Arts (AA), General Studies, Associate of Arts (AA), General Studies at Florida State College at JacksonvilleGeneral Studies, General Studies at Middleburg High School
English
Stackoverflow
1reputation
656reached
2answers
1question
Github Skills (31)
filesystem10
file-manipulation10
filepath10
go10
fileio10
build-automation10
golang10
appimage10
authentication9
refactor9
cicd9
user-authentication9
error-handling9
refactoring9
software-packaging9
Programming languages (11)
Github contributions (5)
probonopd/go-appimage
Dec 2020 - Nov 2022
Go implementation of AppImage tools
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:17 commits, 32 PRs, 124 comments in 1 year 11 months
Contributions summary:Caleb primarily focused on enhancing the `go-appimage` project, which involves building tools for AppImage, by refactoring existing code, fixing build issues, and improving the core functionality to streamline the AppImage creation process. The user made substantial contributions by transitioning functionalities to pure Go from command-line calls. They updated dependencies, fixed bugs related to desktop file handling, and refined the build scripts. Their efforts improved the overall stability and maintainability of the project.
golangstillgoappimage
CryoByte33/steam-deck-utilities
Feb 2023 - Feb 2023
A utility to improve performance and help manage storage on Steam Deck.
Role in this project:Back-end Developer & DevOps Engineer
Back-end Developer & DevOps EngineerContributions:6 commits, 3 PRs, 7 comments in 2 days
Contributions summary:Caleb's contributions primarily focus on improving the utility's codebase and infrastructure. They refactored the code by replacing `fmt.Sprintf` with `filepath.Join` and directly deferring `io.Closer`, indicating a focus on code quality and maintainability. They also fixed incorrect password detection within the authentication process and made updates to improve the application's responsiveness to the Steam Deck's display. They also updated to go 1.20.
decksteam-deckwineprotonsteam
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