Calvin Henderson
Senior Customer Engineer at Computacenter
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolCalvin Henderson is a Senior Customer Engineer based in New York with nine years of IT operations and logistics experience, specializing in ITIL-aligned service delivery, HMS logistics, and helpdesk support. He leads and mentors onsite teams, manages SLA-driven break/fix and IMAC workflows in ServiceNow, and coordinates global support escalations for O365 and Level III teams. Calvin pairs hands-on technical skills—SCCM imaging, Blancco HDD wiping, and DataOne/HPAM asset tracking—with strong client-facing communication, having supported executive assistants at major financial institutions. He also brings analytic rigor to operational reporting and performance reconciliation using Excel, helping service managers translate metrics into improvements. Collected from roles across Computacenter and CompuCom, his background reflects a practical blend of logistics, security-minded hardware disposition, and people leadership.
9 years of coding experience
8 years of employment as a software developer
MA, Speech Communication, Rhetoric and Performance Studies, MA, Speech Communication, Rhetoric and Performance Studies at Hofstra UniversityHigh school diploma, High school diploma at Kellenberg Memorial High SchoolB.A., Music and Sound Recording, B.A., Music and Sound Recording at University of New Haven
Github Skills (62)
docker10
health10
monitor10
health-check10
wireless10
status-page10
slack10
bluetooth10
container9
monitoring9
dashboard9
keyboard9
uptime9
devops9
golang9
Programming languages (4)
Github contributions (5)
calvinhenderson/linux-dotfiles-archive
Apr 2019 - Sep 2020
Herbstluftwm dotfiles
Contributions:23 commits, 19 pushes, 1 branch in 1 year 5 months
vimneovimdotfilesherbstluftwmzsh
calvinhenderson/grippy-20
Nov 2024 - Feb 2025
Contributions:1 release, 2 PRs, 34 pushes in 2 months
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