Cam Soulsby is an experienced guest services and operations leader based in Queenstown, blending a rare mix of hospitality leadership and technical education with an Honours degree in Software & IT and a Commerce degree in Economics. He has spent nearly a decade shaping guest experiences at NZSki — rising from Head of Lift Operations to Guest Services and Reservations Manager — before applying operational rigor at a FinTech startup and now leading Contact Centre, Wholesale Reservations and Visitor Centres for RealNZ. As a hands-on manager who also co-owns a small venture, he balances strategic program delivery with day-to-day customer touchpoints and team development. Known for bringing systems-thinking from his software training into tourism operations, he focuses on scalable processes and data-informed decision-making to improve guest outcomes.
8 years of coding experience
2 years of employment as a software developer
Bachelors degree (Honours), Software & IT, 1st Class, Bachelors degree (Honours), Software & IT, 1st Class at Lincoln University (NZ)
Contributions:8 PRs, 26 pushes, 8 branches in 5 months
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Cam Soulsby - Head Of Guest Services - Tourism at RealNZ